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Teresa Cosentino
We bought the Storm in 2020. We think we had a lemon. The fountain never worked, the jets were weak the pump broke after a year and it came with deep scratches. The retailer who sold us this spa, in our city, was not helpful, telling us this was how the spa was. This year we noticed cracks in our spa and deep fissures and the spa was leaking. After us contacting Lumi-o directly(as our retailer kept delaying contacting them) they were amazing. They delivered us a brand new Storm( as it was covered under a 5 year warranty) and what a difference in how it works!! We love this spa, and loved it before, but we are grateful we now can enjoy the full experience of this spa.