Questions?

How do I get ready to bring my spa home?

Because you can place your spa on any well-leveled surface, there is very little preparation required! We have prepared a checklist for the FANTOM, the STORM and the STREAM.

How to fill my spa the first time?

You must remove the spa’s filter cartridge and insert your garden hose directly into this opening. This will force air out of the water lines and make it easier for your pump to prime and start.

Do we need an electrician to connect the spa ?

Yes, for Europe, because normally our spas are plug and play spas: simply plug them into a standard 120 volt/15 amp wall outlet or simply convert them to 240 volts for better efficiency in cold weather.

However, for the European market, the power is not the same. Our spas are 100% compatible with all types of electrical outlets in Europe.

However, if you have an electrician converting to the type of power required in your country, it will be very easy for him to do the connection. We have been selling in the European market for many years.

How do I remove air from the spa lines?

If your spa displays DR, DY, or LF error codes during start-up, there is air in the lines that is preventing water from flowing through them. You need to remove the air from these lines. DOWNLOAD THE INSTRUCTIONS.

What product should I use to sanitize my spa water?

Bromine, lithium or biguanide are recommended. The use of chlorine may result in the cancellation of your warranty.

How to clean the surface of my spa and the cover?

Clean the inner and outer surfaces of your spa using a mild detergent, warm water and a soft brush or cloth. Thoroughly rinse the detergent from the spa before you refill it. Never use cleaners that contain harsh abrasives or rubbing and buffing compounds. They may permanently damage your spa surfaces. Refill the spa according to the instructions located in the «Installation and quick start up guide» of the user’s manual.

Is the spa portable?

Yes, our spas are easily portable. They can be transported with a small trailer or simply deposited in the box of a pick-up truck. Our spa models weigh between 135 and 155 kg. They are easily moved between the house and the cottage.

Can I use my spa all year long?

Yes, our spas are isolated and usable during all 4 seasons (12 months per year).

How do I prepare my spa for winterization?

It is strongly recommended that you contact a professional to close your spa to avoid damage caused by improper winterization procedures. The following steps should be followed: DOWNLOAD THE INSTRUCTIONS.

After using the spa, the water heater will not restart?

Your spa automatically checks the water temperature for one (1) minute, every thirty (30) minutes, to increase the temperature if it has dropped. To turn the heater back on, decrease your set temperature by one (1) degree below the current temperature and wait for the display to stop flashing. After stopping, raise the set temperature back to your original setting. This should reengage the heater within one (1) minute.

How often should I drain the spa?

You should drain and refill your spa every one (1) to three (3) months depending on usage. You should also replace the filter cartridge and wipe down the spa as needed. It’s important to have a replacement filter cartridge on hand.

My vendor told me about a system that can heat water and save energy. What is this system?

Our spas are equipped with the Innovaflow Eco-Energy Saver system, which means your heater will be much less solicited and will allow you to save money on electricity consumption. And saving money is always good!

What is the maximum temperature of the water in the spa?

The maximum temperature is 40º Celsius, like all spas in the industry.

I have damaged a part in my spa and would like to replace it. How do I find the part code?

We have compiled all of our basic spa part codes in the following documents: the FANTOM PARTS, the STORM PARTS and the STREAM PARTS.

I lost the user guide, can I download it?

Here is a downloadable copy of the user guide for the FANTOM, the STORM and the STREAM.

If my warranty has expired, how can I get service or talk to a representative?

InnovaSpa (Lumi-O | Innovaplas inc) continues to provide service for your spa even after your warranty has expired. You can contact InnovaSpa (Lumi-O | Innovaplas inc) at 1-800-363-2396, extension 226, or by email at [email protected].

Are your products guaranteed for commercial use?

No, our warranty does not cover commercial use, nor does it cover damage that is the result of abnormal use.