Why is my spa rougher or smoother than the demo spa in store?

It’s normal for the polyethylene finish to differ depending on the month or year of manufacture. Sometimes we change the finish to make the spa less slippery, or when resurfacing the mold, the finish may vary slightly. This is normal. Each mold is unique and certain components, such as the waterfall or valves, may change depending on our supply and the improvements made during the year.

On my spa leaflet and on the user manual, I see that it says 5 years warranty on the shell with a pro rata. What does that mean?

The pro rata is the period of time the consumer used the spa (from the delivery date)

For example

5 years = 60 months
Spa received on April 1, 2022
Replacement of the spa following a problem in April 2024
2 years of use = 24 months
Purchase cost: $5 000 before taxes
$5 000 / 60 months = $83.33
Prorated usage: $83.33 x 24 months = $2 000

Therefore, there is a pro rata of $2 000 to pay to have a new spa.

The spa cover is never included in a spa exchange.

How can I prepare myself to bring my spa home?

As the spa can be placed on any level surface and plugged into a standard 120v electrical outlet, minimum preparation is required.

A check list is prepared for the FANTOM, STORM and STREAM.

Do we require a GFCI to establish a connection to 120 volts?

No, you can simply plug into the wall to connect to 120 volts. The GFCI is included in the wire and requires only 15 amps. However, in order to connect to 240 volts, you will require a 40 amp breaker.

I would like my electrician to convert my spa to 240V, what is the procedure?

It is strongly recommended that the conversion be performed by a certified electrician. Here are the steps to follow: DOWNLOAD INSTRUCTIONS.

What is the best way to fill my spa for the first time?

You must remove the spa filter cartridge and insert the garden hose directly into this opening. This will make it easier for your pump to start by pushing air out of the water.

Are we in need of an electrician to connect the spa?

Our spas are convertible Plug and Play models. It’s easy to plug it into a 15 amp wall outlet or you can switch it to 240 volts for more heat in the winter. When converting to 240 volts, the services of an electrician will be required.

How do I put the waterfall in its housing?

When you receive your spa, you will need to install the waterfall. DOWNLOAD INSTRUCTIONS.

What is the best way to remove air from the spa lines?

If your spa displays DR, DY or LF error codes during start up, there is air in the lines preventing water from flowing through them. You need to remove the air from these lines. DOWNLOAD INSTRUCTIONS.

How can I change the filter cycle and water heating modes?

DOWNLOAD THE GUIDE HERE for info on how to change your filter cycle and your water heating modes.

What product should I use to sanitize my spa water?

Bromine, lithium or biguanide are recommended. The use of chlorine may cause the warranty to be canceled.

What’s the best way to use disinfectants in my spa?

In order to avoid large concentrations of disinfectant in one place, and to prevent discoloration of the spa, we suggest using bromine in a float diffuser.

How do I clean my spa’s surface and cover?

To clean the inner and outer surfaces, use a mild detergent, warm water and a soft brush or cloth. Before you refill the spa, please thoroughly rinse the detergent. Never use cleaners that contain harsh abrasives or rubbing and buffing compounds. They may permanently damage your spa surfaces. Refill the spa according to the instructions located in the Installation and quick start up guide of the user’s manual.

My spa is showing an error code, what does it mean?

We have listed the most common error codes in one file. DOWNLOAD THE DOCUMENT.

Is the spa portable?

Yes, our spas are easily portable. They can be transported with a small trailer or simply deposited in the box of a pick-up truck. Our spa models weigh between 300 and 340 lbs. They are easily moved between the house and the cottage.

Can I use my spa all year long?

Yes, our spas are isolated and usable during all 4 seasons (12 months per year) whether you are connecting to 120 volts or 240 volts.

How do I prepare my spa for winterization?

It is strongly recommended that you contact a professional to close your spa to avoid damage caused by improper winterization procedures. The following steps should be followed: DOWNLOAD THE INSTRUCTIONS.

After using the spa, the water heater will not restart?

Your spa automatically checks the water temperature for one (1) minute, every thirty (30) minutes, in order to increase the temperature if it has dropped. If you are operating your spa on a 120V electrical supply, the heater will disengage when your pump is turned to high speed. If your set temperature has dropped during usage, the heater may not come on automatically when you change your pump from high speed to low speed. To turn the heater back on, decrease your set temperature by one (1) degree below the current temperature and wait for the display to stop flashing. After stopping, raise the set temperature back to your original setting. This should restart the heater within one (1) minute.

How often should I drain the spa?

You should drain and refill your spa every one (1) to three (3) months depending on usage. You should also replace the filter cartridge and wipe down the spa as needed. It’s important to have a replacement filter cartridge on hand.

I'm looking for the drain valve on my spa. What is the exact location of it?

The location may vary from one model to another. We’ve put together some documents to help you find it easily: click here for the FANTOM, here for the STORM or here for the STREAM.

How do I replace my filter cartridge?

You can purchase a new cartridge, your spa’s filter element, from your local spa retailer. If the original cartridge is not in stock, check the availability of the equivalents listed in this file.

My vendor told me about a system that can heat water and save energy. What is this system?

Our spas are equipped with the Innovaflow Eco-Energy Saver system, which means your heater will be much less solicited and will allow you to save money on electricity consumption. And saving money is always good!

How can I improve my spa's energy performance?

To improve the energy performance, we suggest adding Roxul Rockwool insulation to all three sides of the spa. For Fantom and Storm spas, you’ll need to add between 1 and 2 bags. For Stream spas, you’ll need at least 2 bags. Roxul Rockwool insulation is available from all good hardware stores.

What is the maximum temperature of the water in the spa?

The maximum temperature is 104 degrees, like all spas in the industry.

I have damaged a part in my spa and would like to replace it. How do I find the part code?

We have compiled all of our basic spa part codes in the following documents: the FANTOM PARTS, the STORM PARTS and the STREAM PARTS.

How do I replace the drain valve?

If your spa’s drain valve is broken, you can easily replace it. DOWNLOAD THE INSTRUCTIONS. Remember to drain the spa and change the water once every one (1) to three (3) months, depending on your use.

How do I replace the waterfall receptacle?

The waterfall body can be easily replaced. DOWNLOAD THE INSTRUCTIONS.

How do I change the housing of a defective GFCI outlet?

If your GFCI outlet is defective, you can change only the housing. DOWNLOAD THE INSTRUCTIONS.

I lost the user guide, can I download it?

Here is a downloadable copy of the user guide for the FANTOM, the STORM and the STREAM.

If my warranty has expired, how can I get service or talk to a representative?

InnovaSpa (Lumi-O | Innovaplas inc) continues to provide service for your spa even after your warranty has expired. You can contact InnovaSpa (Lumi-O | Innovaplas inc) at 1-800-363-2396, extension 226, or by email at [email protected].

Are your products guaranteed for commercial use?

No, our warranty does not cover commercial use, nor does it cover damage that is the result of abnormal use.

I'm a store owner and I'm wondering how to turn on only the lights on my in-store spa demo?

By following the procedure available here, you can easily turn on only the lights of your in-store spa demo.

I'm a store owner and I have a spa to return to the warehouse. What should I do?

To return a spa to our warehouse, please follow the steps described in the document available here.

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